Delivery

At Outdoor Living Store, our mission extends beyond providing premium hot tubs, swim spas, and wellness solutions. We are committed to making your journey to outdoor luxury effortlessly enjoyable, right from selection to delivery. We understand that receiving your premium product safely and predictably is a crucial part of creating your personal oasis.

Whether you’re a homeowner in Newcastle, a holiday let proprietor in the Highlands, or a commercial business in Europe, our streamlined global delivery service is designed with your convenience in mind. Below, you’ll find all the details you need for a smooth and transparent delivery experience.

Shipping Options & Timelines

To suit different needs and budgets, we offer two reliable shipping methods. All orders undergo a 1-2 day processing period at our warehouse before dispatch, where we perform final quality checks and careful packaging.

Where We Deliver

True to our global community spirit, we ship worldwide from our heart in Newcastle upon Tyne. Our logistics network is designed to serve homeowners and businesses across continents.

• Primary Service Areas: United Kingdom, European Union, North America, Australia, and many more.
• Exclusions: To ensure reliable delivery and customer support, we currently cannot ship to certain remote areas within Asia and a select few other global locations. Please use the checkout calculator or contact our team for specific destination queries.

Note: Delivery times are estimates and can occasionally be affected by factors outside our control, such as customs processing. We proactively manage documentation to minimise delays.

From Our Warehouse to Your Wellness Space

Your delivery is more than a transaction; it’s the first step in creating your outdoor sanctuary. Whether it’s a compact swim spa for fitness, an Arctic Spas® hot tub for family connection, or chemicals to maintain crystal-clear water, we ensure it arrives ready for you to enjoy.

For larger items like hot tubs and swim spas, delivery is typically to your curb-side. Please ensure you have arranged for assistance to move the item to its final location. Detailed delivery instructions will be communicated prior to arrival.

Hassle-Free Returns

Confidence is key. If you need to return an item, we offer a straightforward 15-day return policy from the date of receipt for eligible products. Please visit our Returns & Refunds page for full details and to initiate a return. Our customer-first approach means we’re here to help find the perfect solution for you.

We are honoured to be part of your journey to relaxation, wellness, and connection. Thank you for choosing Outdoor Living Store as your trusted partner in outdoor living.

Ready to begin? Explore our curated collections and discover the ease of investing in your well-being.