Privacy Policy

Welcome to Outdoor Living Store. We are committed to protecting your privacy and handling your data with the same care, transparency, and security that defines our premium Arctic Spas® collections, commercial wellness solutions, and maintenance products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website outdoorlivinghottub.com or make a purchase from us.

Our clientele—from discerning homeowners in Newcastle upon Tyne to commercial hospitality providers in Sydney and holiday let proprietors worldwide—expect excellence. This extends to how we manage your personal data. We adhere to applicable data protection regulations, including the UK GDPR and other international standards relevant to our global operations.

1. Data We Collect

To provide you with a seamless, secure, and personalised experience—whether you’re ordering a 6-person spa, Balboa parts, or water care chemicals—we may collect the following information:

• Personal Identification Data: Name, email address, phone number, billing and shipping addresses (such as 81 Neville St, Newcastle upon Tyne).
• Transaction & Payment Data: Payment method details (e.g., card type, last four digits, PayPal email), order history, and purchase values. We do not store full payment card numbers on our servers.
• Technical & Usage Data: IP address, browser type, device information, pages visited, time spent on site, and how you navigated to our store (e.g., via menu categories like “Air Source Heat Pumps” or “Chemicals”).
• Communication Data: Records of your enquiries sent to [email protected], feedback, and any correspondence with our customer team.
• Commercial & Preference Data: If you are a business or commercial client, we may collect company details and procurement preferences to tailor our service.

2. How We Use Your Data

Your data enables us to deliver the premium, reliable service you expect. We use it for:

• Order Fulfilment: Processing purchases, arranging global delivery via DHL/FedEx/EMS, and providing invoices.
• Customer Service: Responding to enquiries about products, payments, or delivery—just as we would assist you in selecting between a 2-person spa or commercial Jacuzzi® Lodge™.
• Security & Fraud Prevention: Protecting your transactions with industry-standard encryption and monitoring.
• Personalisation: Improving your browsing experience by suggesting relevant products (e.g., Arctic Spas® covers if you purchase a hot tub).
• Marketing (with consent): Sending updates about new products, offers, or wellness tips. You may opt out at any time.
• Legal Compliance: Meeting regulatory obligations and resolving disputes.

3. Data Sharing & Disclosure

We treat your data with confidentiality. We only share it where necessary:

• Payment Processors: Secure, PCI DSS-compliant gateways to handle Visa, MasterCard, JCB, and PayPal transactions.
• Shipping Partners: DHL, FedEx, EMS, and similar carriers to deliver your order globally (excluding some remote areas).
• Service Providers: Trusted IT, marketing, and support partners who assist our operations under strict data protection agreements.
• Legal Authorities: If required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your data may be transferred under confidentiality terms.

We do not sell your personal data to third parties for marketing purposes.

4. Data Storage & Security

We apply the same rigorous standards to data security as we do to the quality of our Arctic Spas® parts and water care chemicals.

• Storage: Data is stored on secure servers, with access limited to authorised personnel.
• Retention: We retain data only as long as necessary for the purposes outlined, or as required by law.
• Protection Measures: Advanced SSL encryption, PCI DSS compliance, regular security assessments, and secure protocols to prevent unauthorised access, alteration, or disclosure.
• International Transfers: As a global business, data may be transferred outside the UK/EEA, but only to jurisdictions with adequate data protection safeguards.

5. Your Rights

You have rights regarding your personal data, including:

• Access: Request a copy of the data we hold about you.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request erasure of your data under certain conditions.
• Restriction/Objection: Limit or object to how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Marketing Preferences: Opt out of promotional communications at any time.

To exercise these rights, contact us at [email protected]. We will respond within one month, in line with regulatory requirements.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyse trends, and personalise your experience—much like how we curate our menu for easy navigation from “Accessories & Chemicals” to “Cover Lifters”.

• Essential Cookies: Required for core functions (e.g., shopping cart, secure checkout).
• Analytical Cookies: Help us understand how visitors interact with our site, allowing us to improve layout and product placement.
• Marketing Cookies: Used to deliver relevant ads based on your browsing history (if you consent).

You can manage cookie preferences via your browser settings. Note that disabling certain cookies may affect site functionality.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, products, or regulations. The latest version will always be posted here with the “Last Updated” date. Significant changes will be communicated via email or a notice on our website.

Thank you for trusting Outdoor Living Store. We are committed to ensuring your journey toward relaxation and wellness is supported by a privacy framework that is as secure, transparent, and premium as the products we offer.